1. INFORMATION WE COLLECT
We collect information that you voluntarily provide to us, as well as information automatically captured by our network infrastructure and website platform.
Personal Identification Information: Name, email address, physical billing address, service installation address, and phone number.
Account & Billing Information: Payment processing details (processed securely via third-party gateways), credit history for service activation, and account preferences.
Network & Technical Data: IP addresses assigned to your devices, MAC addresses of routers/modems, bandwidth usage statistics, network performance logs, and connection timestamps.
Platform & Marketing Data: Information submitted through our GoHighLevel forms, calendars, landing pages, and interactions with our automated email or SMS campaignsns.
2. HOW WE USE YOUR INFORMATION
We process your data to deliver reliable internet services and manage our business operations under the following legal bases:
Service Delivery: To install, provision, maintain, and support your high-speed internet connection.
Account Management: To handle billing, process payments, and send critical network alerts.
Customer Support: To respond to your technical inquiries, service tickets, and scheduling requests via our CRM.
Marketing Communications: To send you promotional offers, neighborhood service availability updates, and company news (where you have explicitly opted in).
Network Security: To monitor and optimize network traffic, prevent fraud, and ensure infrastructure stability.
3. SHARING YOUR INFORMATION
We do not sell your personal data. We only share your information with trusted third parties necessary to run our business:
Service Providers: Infrastructure partners, field technicians, and hardware vendors who assist in deploying your physical connection.
Business Automation Platforms: [Your Business Name] utilizes GoHighLevel to securely host our website, manage customer relationships, and automate core communications.
Payment Processors: Third-party financial gateways (e.g., Stripe, PayPal) to securely handle payment transactions.
Law Enforcement & Legal Compliance: We may disclose your information if required by a legally binding subpoena, court order, or to respond to legitimate DMCA copyright infringement notices tied to an assigned IP address.
4. MOBILE MESSAGING PRIVACY CLAUSE (A2P 10DLC Compliance)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you opt-in to receive SMS notifications or marketing from us via our website forms, you can reply "STOP" at any time to completely unsubscribe from further text messaging automations.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and web beacons via GoHighLevel and third-party tools to track user behavior, remember your session state, and enhance site navigation. For detailed information on the specific trackers we use and how to block them, please review our standalone Cookie Policy.
6. DATA RETENTION AND SECURITY
We retain your personal data only as long as necessary to provide you with active internet services and to fulfill our legal, accounting, or reporting obligations. We implement industry-standard technical and organizational security measures to protect your data, but please note that no digital storage or transmission is 100%
7. YOUR DATA PRIVACY RIGHTS
Depending on your geographic location, you may hold specific legal rights regarding your personal information, including:
The right to access the personal data we hold about you.
The right to request correction of inaccurate or outdated data.
The right to request erasure ("the right to be forgotten") of your personal data, subject to legal overrides.
The right to withdraw consent at any time for marketing and automated tracking.
To exercise any of these rights, please contact our data privacy officer at the email address provided below.
8. CONTACT US
If you have questions, comments, or data requests regarding this Privacy Policy, please contact us at:
Business Name: Sarimanok Wifi Internet
Email Address: rcsarimanok.com
Physical Address: Saduc Proper, Marawi City, Philippines, 9700
Phone Number: 0905 787 7902